Product information
Delivery methods
DI BIASE HAIR will only accept orders to be delivered in Italian territory.
DI BIASE HAIR undertakes to deliver the goods, via courier to the address indicated by the CUSTOMER at the time of the order, within 48 (forty-eight) hours of DI BIASE HAIR sending the order confirmation email to the CUSTOMER .
You can choose to receive the goods at the billing address or a different address correctly indicated at the time of purchase (to be indicated in the shipping address item) .
The goods are delivered within 48 (forty-eight) working hours, except for remote areas, difficult delivery locations, islands, peripheral locations, weather conditions, traffic and road conditions by act of the authority or for reasons of force majeure not attributable to DI BIASE HAIR.
The times indicated above are indicative as they may vary depending on the availability of the goods and the flow of orders received.
The CUSTOMER will receive an email containing the tracking number when the relevant order is entrusted to the courier so as to be able to track the package until the day of delivery.
Upon receipt of the goods, the CUSTOMER is required to verify their integrity; if the CUSTOMER has doubts about the integrity of the same, he must indicate it on the delivery receipt, indicating a written reservation and returning it to the courier.
For each order placed on the dibiasehair.com website, DI BIASE HAIR will issue an invoice for the goods shipped.
The invoice will be sent by regular mail or by e-mail.
The invoice will contain all the information provided by the CUSTOMER during the purchase procedure.
After the invoice has been issued, it will no longer be possible to make any changes to the data indicated in the invoice.
1 Return conditions
DiBiase Hair guarantees consumers that they can benefit from all the protections provided by law, in particular, for the conclusion of distance contracts pursuant to Legislative Decree. 206/2005 (“Consumer Code”).
1.1 Right and Terms for exercising the Withdrawal
Pursuant to article 52 of the Italian "Consumer Code" and without prejudice to the exclusions referred to in article 59 of the same code (supply of sealed goods which are not suitable for return for hygienic reasons or related to health protection if they are been opened after delivery), the Buyer may withdraw from the purchase contract without penalty and without any reason within 14 days (calendar) from acquiring physical possession of the package containing the goods ordered or, in the case of purchasing multiple goods in a single order but delivered separately, from the acquisition of physical possession of the last purchased good. The signature and date affixed by the customer on the receipt form will prevail.
To exercise the right of withdrawal, the Buyer and/or the recipient of the Order must complete the appropriate return form, which must be duly signed, taking care to include the order number and all related information. The Buyer must send an email to the address shop@dibiasehair.com with the subject "Request for return of products order no." (indicating the order number as reported in the confirmation email and on the paper sales note received together with the goods), indicating the desire to exercise the right of withdrawal.
The return costs will be entirely borne by the Buyer and/or the recipient of the Order, except in the case in which the withdrawal results from the delivery of defective, non-compliant, damaged or missing products. The Buyer must return the goods at his own expense, paying attention to the packaging in order to prevent any damage, with destination:
DI BIASE HAIR SRL VIA TASSO 6 80019 – SANT'ANTIMO (NAPLES)
1.2 Consequences of exercising the right of withdrawal and refund
The Buyer, by exercising the right of withdrawal within the terms and according to the methods established by law for the return of products, will be able to obtain a refund of the amount paid for the returned products (excluding shipping costs) by crediting the relevant sum back to credit card (with which the order was paid) or by bank transfer, in the case of payment by cash on delivery or bank transfer, following complete communication of your bank details.
The refund will be made as soon as possible and in any case within 14 (fourteen) days from the date on which the Buyer has exercised his right of withdrawal without prejudice to DIBIASE HAIRB's right to withhold the refund until the goods have been returned or until the Buyer has demonstrated that he has sent back the goods covered by the Order (whichever occurs first).
1.3 General provisions applicable to any return method
The products must be returned to DI BIASE HAIR in their substantial integrity, with their original packaging, accessories, instructions for use and anything else supplied with them. The substantial integrity of the property is an essential condition for exercising the right of withdrawal. DI BIASE HAIR also has the right not to accept returned products that have been altered from their original condition or have been damaged. We recommend sending the goods using a service/courier that can guarantee the traceability and integrity of the package. If one of these conditions is not respected, we will not be able to accept your return and the items will be returned to you at your expense.
1.4 Defective, non-compliant or incorrect products
Is the product received defective or broken?
If the product you received has defects, we invite you to report the problem to our Customer Service by sending an email to shop@dibiasehair.com and specifying the type of defect found. It is preferable to attach one or more photos to the email that show the problem. Our Customer Service will contact you to agree on the method of reimbursement or replacement of the product, taking charge of all additional costs.
Is the product received different from the one ordered?
If the product you received is different from the one ordered, we invite you to report the problem to our Customer Service by sending an email to shop@dibiasehair.com and specifying the product received and the one actually ordered. Our Customer Service will contact you to agree on the refund or replacement method, taking charge of all additional costs.
Hair Care
Useful tools
Ponytails
STEP BY STEP
FAQ
Frequently asked questions about ponytails
IS THE PONYTAIL MADE OF NATURAL HAIR?
The ponytail, available in both the straight and wavy versions, is designed to be reused over time and is therefore made not with natural hair but with PRO HAIR fiber.
CAN I WASH AND BRUSH MY PONYTAIL?
Ponytails can be brushed and washed at a temperature not exceeding 30 degrees.
HOW LONG CAN I REUSE THE PONYTAIL FOR?
There is no precise time of use. If subjected to frequent use and washing, the ponytail will certainly need to be replaced sooner than a ponytail applied more sporadically.
CAN I COLOR THE PONYTAIL?
Since it has already undergone a treatment to obtain the various colours, further coloring the ponytail could irreparably damage the product
CAN THE PONYTAIL BE WORKED WITH A PHONE OR STRAIGHTENER?
The ponytail is made of PRO HAIR fiber and resists temperatures up to 180 degrees, so it can be subjected to the heat of a hairdryer and straightener.